Simplified process, more foster homes in western Norway

Bufetat region west (The Norwegian Directorate for Children, Youth and Family Affairs, Western Region) needed more foster homes. We used behavioral psychology and nudging to meet the annual need for 1000 new families.

Results
50%
Increase in submitted EP-forms.
Results
80%
Increase in completed home visits.
Results
9/10
Families read the information they receive

Results

23%

Reduced experienced waiting time.

Results

23%

Reduced experienced waiting time.

Results

25sek.

More commuters wanted in short time intervals.

Results

25sek.

More commuters wanted in short time intervals.

Results

1,5min

Reduced experienced waiting time.

Results

1,5min

Reduced experienced waiting time.

Process

Surveys, in-depth interviews, process mapping, observations, and more confirmed that the foster care service does a very important and highly valued job, but that there was also potential for improvement.

We developed several measures to improve information, communication, and flexibility. This included, among other things, a new information brochure, digital meetings, standardized SMS templates, and a practical guide to reassure families before a home visit.

Results

From June to December 2024, Bufetat west tested an experimental package consisting of ten different measures. The positive results made up for the extensive implementation work:

A 50% increase in submitted EP forms

An 80% increase in the number of completed home visits

9 out of 10 families read the information they receive

There has been an increase of families attending the course to become a foster home from 2 to 6%. The measures are being continuously evaluated and now this process is being nationally implemented.

A 50% increase in submitted EP forms

An 80% increase in the number of completed home visits

9 out of 10 families read the information they receive

There has been an increase of families attending the course to become a foster home from 2 to 6%. The measures are being continuously evaluated and now this process is being nationally implemented.

“In my opinion, we should continue with the nudging interventions; this provides a better and higher-quality family service from early on in the recruitment process.”

Advisor for foster homes