Simplified process, more foster homes in western Norway

Bufetat region west (The Norwegian Directorate for Children, Youth and Family Affairs, Western Region) needed more foster homes. We used behavioral psychology and nudging to meet the annual need for 1000 new families.

Results
111
Number of families that have handed in EP-forms
Results
52
Number of families that have conducted home visits
Results
15
Number of families that have attended coursing

Results

111

Number of families that have handed in EP-forms

Results

111

Number of families that have handed in EP-forms

Results

52

Number of families that have conducted home visits

Results

52

Number of families that have conducted home visits

Results

15

Number of families that have attended coursing

Results

15

Number of families that have attended coursing

Process

Surveys, in-depth interviews, process mapping, observations, and more confirmed that the foster care service does a very important and highly valued job, but that there was also potential for improvement.

We developed several measures to improve information, communication, and flexibility. This included, among other things, a new information brochure, digital meetings, standardized SMS templates, and a practical guide to reassure families before a home visit.

Results

From June to December 2024, Bufetat west tested an experimental package consisting of ten different measures. The positive results made up for the extensive implementation work:

A 50% increase in submitted EP forms

An 80% increase in the number of completed home visits

9 out of 10 families read the information they receive

There has been an increase of families attending the course to become a foster home from 2 to 6%. The measures are being continuously evaluated and now this process is being nationally implemented.

A 50% increase in submitted EP forms

An 80% increase in the number of completed home visits

9 out of 10 families read the information they receive

There has been an increase of families attending the course to become a foster home from 2 to 6%. The measures are being continuously evaluated and now this process is being nationally implemented.

“In my opinion, we should continue with the nudging interventions; this provides a better and higher-quality family service from early on in the recruitment process.”

Advisor for foster homes